FAQ

What is AVA?

AVA is a video streaming service that provides access to a world of European and international films from the comfort of your own home. The only thing you need is your library card! With AVA you can stream a unique selection of arthouse features, world-class documentaries, and acclaimed and award-winning short films from a selection of titles not commonly available on other mainstream platforms.

How can I start streaming films on AVA?

Just log in with your library card. Enter your library card ID and your password to sign in here.

I can’t log in to AVA. What am I doing wrong?

If you are having difficulties signing in to AVA, please confirm the validity of your membership and ensure that you are entering your login details correctly. You can find more information on the Association of Public Libraries in Berlin (VÖBB) website.

How much does AVA cost?

It’s free - if you already have a library card of one of the Berlin Public Libraries then AVA is included in your yearly subscription fee.

If you live in Berlin or Berlin area and would like to become a member of Association of Public Libraries in Berlin (VÖBB), you can register online or visit any public library in the Berlin area.

Which films are selected for AVA?

AVA works closely with some of Europe’s most renowned film festivals and distributors to curate a unique viewing experience. We focus on quality content and target our film selection toward the interests of local library users.

How can I search for films on AVA?

AVA offers a curated selection of quality films that users can browse by theme or topic. These selections can be found in the menu along with film type and genre navigation functions.

The film carousels on our home page change monthly in order to highlight particular areas of interest within our existing selection and to alert you of new arrivals.

Advanced search functionality, including the option to filter by language, director, genre or age rating will be available soon.

What languages does AVA support?

You can choose between the English and the German interface. To pick a language, use the language selection tool in the main menu.

What devices is AVA available on?

AVA works on all major devices and browsers that support HTML5.

You can check the compatibility of your browser by clicking here.

What is the recommended internet speed for AVA?

We would recommend a download speed of at least 3 Mbps to play a single video stream in standard resolution. The optimal internet speed for HD video streaming is 5 Mbps.

You can use a variety of free online services in order to check your current internet speed. For instance, FAST

How can I protect my children from content that is not suitable for their age group?

Films in the AVA collection have been rated by the Self-Regulatory Body of the Movie Industry (FSK). Our user authentication system provides an age-check with each login. If the age of the users is lower than the FSK rating, the film can not be accessed by the user.

Can I permanently delete my AVA account?

Termination of your AVA account is not necessary. Association of Public Libraries in Berlin (VÖBB) automatically provides free access to AVA services to all their registered users.

Please read our data protection policy to understand what we’re doing with your personal information.

I did not find an answer to my question!

If you did not find an answer to your question, you can always contact us via our Contact Form. We will get back to you as soon as we can.

 

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